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Terms of Service

Last Updated: September 15, 2023

Please read these Terms of Service ("Terms") carefully before using the website or services of SparkleBright Cleaning Services ("we," "us," or "our"). These Terms govern your access to and use of our website and services. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing or using our website, booking our services, or interacting with us in any way, you agree to be bound by these Terms, which constitute a legally binding agreement between you and SparkleBright Cleaning Services. These Terms apply to all visitors, users, and customers of our services.

2. Services

2.1 Service Description

SparkleBright Cleaning Services provides residential and commercial cleaning services, including but not limited to regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and specialized cleaning services as described on our website.

2.2 Service Availability

Our services are available in select areas within the United Kingdom. Service availability may vary by location and is subject to change. We reserve the right to refuse service to anyone for any reason at any time.

2.3 Service Scheduling

Services must be scheduled in advance through our website, by phone, or by email. Availability is subject to our team's schedule and capacity. We will make reasonable efforts to accommodate your preferred date and time, but cannot guarantee specific time slots.

3. Bookings and Payments

3.1 Booking Process

You may request cleaning services through our website, by phone, or by email. A booking is not confirmed until you receive a confirmation from us and, where applicable, any required deposit has been paid.

3.2 Pricing

Our service pricing is as indicated on our website or as quoted to you. Prices may vary based on the size of the property, type of service, specific requirements, and location. We reserve the right to adjust our prices at any time, but changes will not affect already confirmed bookings.

3.3 Payments

We accept various payment methods as specified on our website. Payment terms are as follows:

• For one-time services, full payment is required at the time of service or prior to service, as specified at booking
• For recurring services, payment is required according to the agreed schedule
• For larger commercial projects, we may require a deposit before commencing work

3.4 Late Payments

Late payments may result in service suspension and additional fees. We reserve the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate.

4. Cancellations and Rescheduling

4.1 Cancellation by Customer

Our cancellation policy is as follows:

• Cancellations made 48 hours or more before the scheduled service: no charge
• Cancellations made less than 48 hours but more than 24 hours before the scheduled service: 50% of the service fee may be charged
• Cancellations made less than 24 hours before the scheduled service: 100% of the service fee may be charged

4.2 Rescheduling

Requests to reschedule must be made at least 24 hours before the scheduled service. Rescheduling with less notice may be treated as a cancellation and rebooking.

4.3 Cancellation by SparkleBright

We reserve the right to cancel or reschedule services due to unforeseen circumstances, including but not limited to severe weather, staff illness, or emergency situations. In such cases, we will make every effort to notify you as soon as possible and reschedule your service or provide a full refund if rescheduling is not possible.

5. Service Expectations and Customer Responsibilities

5.1 Access to Property

You are responsible for ensuring that our cleaning team has safe access to your property at the scheduled time. If our team cannot access your property, it may be treated as a late cancellation.

5.2 Property Preparation

To ensure the most effective cleaning service:

• Please secure valuables and fragile items
• Inform us of any special instructions or areas requiring particular attention
• Clear excessive clutter from areas to be cleaned
• Ensure pets are secured, if necessary

5.3 Service Exclusions

Our standard cleaning services do not include:

• Moving heavy furniture
• Cleaning of biohazardous materials
• Exterior window cleaning above ground level
• Cleaning areas that pose safety risks
• Other exclusions as specified in our service descriptions

5.4 Service Quality

We strive to deliver high-quality cleaning services. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion, and we will make reasonable efforts to address your concerns, which may include returning to clean areas that were not cleaned to your satisfaction.

6. Liability and Insurance

6.1 Insurance Coverage

We maintain appropriate public liability and professional indemnity insurance to cover our cleaning services.

6.2 Damage Liability

While we take all reasonable care when providing our services, we may be liable for damage to your property caused directly by our negligence. To be eligible for compensation:

• You must report any damage within 24 hours of service completion
• The damage must be demonstrably caused by our staff
• Pre-existing damage or damage due to wear and tear is not covered

6.3 Limitation of Liability

Our liability is limited to the cost of repair or replacement of damaged items, up to a maximum of the amount paid for the service during which the damage occurred. We are not liable for:

• Indirect or consequential losses
• Loss of business, profit, or opportunity
• Damage resulting from pre-existing conditions of the property
• Damage due to faulty equipment or infrastructure not provided by us

7. Website Use

7.1 Website Content

The content on our website is provided for general information only. While we strive to keep information accurate and up-to-date, we make no representations or warranties about the completeness, accuracy, reliability, suitability, or availability of the website or its content.

7.2 Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is our property or that of our content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.

7.3 User Content

If you submit content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and publish that content for any purpose.

7.4 Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of these websites and accept no responsibility for them or any loss or damage that may arise from your use of them.

8. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website and services, you consent to our data practices as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any changes indicates your acceptance of the revised Terms. We encourage you to review these Terms periodically.

10. Termination

We may terminate or suspend your access to our website or services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms. Upon termination, your right to use our website and services will cease immediately.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and us concerning your use of our website and services.

14. Contact Us

If you have any questions about these Terms, please contact us at:

SparkleBright Cleaning Services
123 Clean Street
London, EC1V 7DT
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567