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Privacy Policy

Last Updated: September 15, 2023

This Privacy Policy explains how SparkleBright Cleaning Services ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and postal address
• Payment information when you purchase our services
• Communication preferences
• Information provided when you contact us or submit forms on our website
• Information about your property when requesting cleaning services

1.2 Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Referring website
• Pages accessed on our website and time spent on those pages
• Other browsing data and statistics

2. How We Collect Your Information

We collect information through:

• Direct interactions: When you contact us, request a quote, subscribe to our newsletter, or fill out forms on our website
• Automated technologies: When you navigate our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and similar technologies
• Third-party sources: We may receive information about you from third-party service providers, such as payment processors or marketing partners

3. How We Use Your Information

We use your information for the following purposes:

3.1 To Provide Our Services

• Process and fulfill your cleaning service requests
• Manage your account and provide customer support
• Process payments and maintain billing records
• Communicate with you about our services

3.2 To Improve Our Services

• Analyze website usage and user behavior to improve our website and services
• Develop new features and offerings
• Conduct market research and gather feedback

3.3 Marketing and Communications

• Send you newsletters, promotions, and updates if you have opted in to receive them
• Provide information about services that may be of interest to you
• Measure the effectiveness of our marketing campaigns

3.4 Legal and Operational Purposes

• Comply with legal obligations
• Prevent fraud and protect our rights
• Maintain the security of our website and services

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms
• Consent: You have given clear consent for us to process your personal information for a specific purpose
• Legal Obligation: Processing is necessary to comply with our legal obligations

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the website to function properly
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously
• Marketing Cookies: These cookies are used to track visitors across websites to enable us to display relevant advertisements

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information about how we use cookies, please see our Cookie Policy.

6. Data Sharing and Disclosure

We may share your personal information with:

6.1 Service Providers

We may share your information with third-party service providers who help us operate our business, such as:

• Payment processors
• IT and cloud service providers
• Marketing and communication platforms
• Customer support services

6.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

6.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

9. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information in certain circumstances
• Right to Restrict Processing: You can request that we restrict the processing of your information in certain circumstances
• Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format
• Right to Object: You can object to the processing of your personal information in certain circumstances
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

10. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

We primarily process and store your personal information within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be based outside the UK/EEA, which means that we may transfer your personal information to countries that may not provide the same level of data protection as the UK.

When we transfer your personal information outside the UK/EEA, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the relevant authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SparkleBright Cleaning Services
123 Clean Street
London, EC1V 7DT
United Kingdom

Email: [email protected]
Phone: +44 20 7123 4567

15. Complaints

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113
Website: https://ico.org.uk